Product · AI employees
AI employees for small business, hired and managed like people.
Each AI employee works one desk for your company, with a job description, a knowledge folder, an exam, a probation period and a weekly review. The first Live one is the inbound sales manager on your web chat and email.
In one paragraph
What is an AI employee?
An AI employee is software that works one desk for a business the way a new hire would: a job description, a knowledge folder about the company, an exam on cases from its trade, a probation period and a weekly review. A person decides what it may do alone. At Unistaff.ai the first Live AI employee is the inbound sales manager.
Rules it must never break are held in code, and every exam sitting of the demo employees is published in the exam log, failures included. See the AI sales manager in full.
How an AI employee works: from hire to weekly review
- 01
Hire
A job description for your trade and an interview in a sandbox where nothing reaches a customer
- 02
Onboard
Your website becomes a knowledge folder; you approve it with prices, hours, area and “never” rules
- 03
Exam
12 cases from your trade, each run 3 times; you see which ones passed
- 04
Probation
30 days after release, starting as a Trainee whose replies wait for you
- 05
Coach
A thumbs-down with a comment becomes a lesson, applied after a re-sit
- 06
Review
Every week: promote, keep, retrain or let go
In the box
What comes with every AI employee
The parts a real hire needs: a defined job, your material to work from, limits it cannot talk its way past and a record you can read.
A job description
Ready for HVAC, plumbing and electrical; moving; real estate; salons and barbershops; restaurants and catering. Each carries the qualification script, the red lines and the weekly targets of the trade.
A knowledge folder
Built from your website in five sections and approved by you, version by version: services, prices, hours, service area, contacts and the rules it must never break.
Rules held in code
On every reply, before it leaves: it says it is an AI, quotes only from your price list, never confirms a booking alone and gives no tax, legal, medical or valuation advice.
A trust level
Trainee, Junior or Independent. You raise the level at the weekly review; rule hits, complaints and missed handovers lower it on their own.
A record you can read
Handovers land in the cabinet with a summary and an email copy. Each weekly review puts three conversations in front of you: one rated down, one handed over, one picked at random.
Oversight · seven rules
What it does on its own, and what waits for a person
Replying from the knowledge folder, asking the qualification questions and recording the next step run on their own at the level you set. Prices off the list, bookings, payments, complaints and emergencies wait for a person. A lesson can make the employee better; it cannot switch these rules off.
01 · Disclose
Every conversation starts with “I am the AI assistant of your company”
In the customer's language, in the first message. The chat badge says it throughout, and asked directly, the employee confirms it.
02 · Approve
A Trainee's replies wait for your approval
If nobody answers within 3 minutes, the customer gets a holding line and the conversation is handed to you, so nobody is left without a reply.
03 · Price
Every number is checked against the price list you approved
A number that is not on the list is stopped before sending and replaced with “I will check with the team”. The gap shows up on the lead for you.
04 · Book
A booking is a request until a person confirms the time
A visit, a showing, a table or a consultation is recorded with the details. The employee never says “you are booked” on its own.
05 · Hand over
Unusual conversations go to a person, with a summary
The word HUMAN, a complaint, an emergency, a legal, tax or medical question, or a customer ready to pay. The customer is told a person is taking over.
06 · Stop
You can take over, pause or stop at any time
Take over one conversation, pause one employee, or press the stop button for the whole company. Customers get a fixed message and a way to leave their contact.
07 · Demote
Repeated mistakes lower the trust level on their own
Three rule hits in seven days, thumbs-down on 30% of rated replies once five are rated, a missed handover or a complaint. The level comes back through a re-exam or your decision.
Conversations, leads and the knowledge folder are stored per company. Customer messages are treated as data, never as instructions. The security page lists the controls that exist and the ones that do not yet.
AI employee vs. a plain AI agent
Both run on a language model. The difference is the desk and the management around it. For the chatbot and assistant categories, read AI employee vs. chatbot vs. assistant.
- Job
- Plain agentA blank model and a prompt you writeUnistaff.aiA job description for your trade, with its qualification script
- Setup
- Plain agentPrompt plus tool wiringUnistaff.aiAn interview in a sandbox, then your approval
- Material
- Plain agentWhatever is in the promptUnistaff.aiA knowledge folder from your site and price list, approved by you
- Release
- Plain agentWhen it seems to workUnistaff.aiAfter an exam: 12 cases from the trade, each run 3 times
- Limits
- Plain agentAs strong as the promptUnistaff.aiRules held in code on every reply
- Output
- Plain agentSends what it generatedUnistaff.aiA Trainee's drafts wait for you; independence is earned
- Oversight
- Plain agentChat scrollbackUnistaff.aiA weekly review; ratings become lessons
| What | Plain AI agent | Unistaff.ai employee |
|---|---|---|
| Job | A blank model and a prompt you write | A job description for your trade, with its qualification script |
| Setup | Prompt plus tool wiring | An interview in a sandbox, then your approval |
| Material | Whatever is in the prompt | A knowledge folder from your site and price list, approved by you |
| Release | When it seems to work | After an exam: 12 cases from the trade, each run 3 times |
| Limits | As strong as the prompt | Rules held in code on every reply |
| Output | Sends what it generated | A Trainee's drafts wait for you; independence is earned |
| Oversight | Chat scrollback | A weekly review; ratings become lessons |
Which AI employees can I hire?
One role is Live today and runs in the cabinet: the inbound sales manager, also set up for real estate. The others are built for one company at a time after a call about the desk and its rules. In every on-request role a person sends each message.
AI inbound sales manager
Answers web chat and email, qualifies with your trade's script and hands the rest to a person.
Learn more →AI sales manager for real estate
Listing enquiries on web chat and email, showing offered first and confirmed by an agent.
Learn more →AI sales assistant for form leads
Scores leads from site forms and drafts the first reply for a rep to send.
Learn more →AI customer support agent
Drafts answers to repeat questions from your own docs; a person sends each one.
Learn more →AI HR and recruiting agent
Screens applicants against published criteria with a reason per score; a person decides.
Learn more →AI accounting employee
Receipt categories, invoice reminder drafts and a deadline list. It moves no money.
Learn more →AI operations assistant
Dispatch proposals, status-update drafts and a morning roll-up for a coordinator.
Learn more →A custom desk
Tell us the desk. We scope the role, its rules and its targets with you.
Learn more →- Live
- Works in the product today
- On request
- Scoped and built for your company by the Unistaff team
- Planned
- On the roadmap, not available yet
Questions about AI employees
An AI employee is software that works one desk for a business the way a new hire would: a job description, a knowledge folder about the company, an exam, a probation period and a weekly review. At Unistaff.ai the first Live AI employee is the inbound sales manager on web chat and email.
The Live role answers web chat and email at any hour, asks your trade's qualification questions, quotes only from your price list, records booking requests for a person to confirm and hands complaints, emergencies and anything unusual to a person. Support, HR, accounting and operations desks are built on request.
A chatbot answers from a script or a generic model. An AI employee has a job description for your trade, an approved knowledge folder, rules held in code on every reply, an exam before release and a trust level that you raise or that drops on its own after mistakes.
An AI agent is the general technique: a model that uses tools to complete a task. An AI employee is an agent with a defined desk and the management around it: hiring, an exam, probation, ratings that become lessons and a weekly review with a person deciding.
It takes the routine share of one desk. A person should keep the desk where the work is negotiation, phone-first enquiries, prices that are not written down, licensed advice, or channels that are still planned, such as messengers.
The first 30 days are a free pilot of the AI inbound sales manager, with no payment and no card. After it, one flat monthly fee per AI employee is agreed on the pilot review. Messages and minutes are unmetered.
Yes. The Unistaff team sets the pilot up with you over a call. The chat widget goes on your site with you or your webmaster, and the email address is set up for you. From you: your site and price list, the handover contacts and an hour for the interview and the first review.
Live: web chat on your site and email to a dedicated address. Planned: Telegram, WhatsApp, Instagram, phone and SMS, calendar and CRM connections. The integrations page shows the status of each one.
All 38 answers sit in the AI employee FAQ.
Hire your first AI employee for 30 days, free
One AI inbound sales manager for one company, on your web chat and email, with no payment and no card. The Unistaff team sets it up with you over a call.