An AI employee for your online store — orders, returns and carts, handled 24/7.

What can an AI employee do for an online store?

A Unistaff digital employee for e-commerce handles the routine of an online store 24/7: it answers "where's my order?" and returns questions, recovers abandoned carts, and clears support tickets — grounded in your catalog, policies and Stripe payment data.

• Order status / WISMO. Answers "where is my order?" by pulling status from your store and Stripe, day or night — the single most common store ticket, gone.
• Returns & exchanges. Walks a shopper through your returns policy, starts the RMA, and logs it to Google Sheets or your CRM.
• Abandoned-cart recovery. Follows up over Telegram or email with the shopper who filled a cart and didn't check out, linking straight back to checkout.
• Product & policy questions. Answers from your catalog, shipping terms and refund docs (RAG grounding) — not a guess off the open web.
• Support-spike absorption. Soaks up Black Friday / launch-day volume without a temporary support desk or overnight staffing.

Most store roles go live in a day. It runs 24/7 with memory of your policies and order history — and hands the edge cases to a person. It does the job. Not a widget that deflects.

Does it work with my Shopify store?

Yes — it works with your store and the tools around it. It reads order and payment status through Stripe, talks to shoppers where they already are (Telegram, Gmail), and logs returns and orders to Google Sheets or your CRM.

• Payments — Stripe (order and refund/charge status).
• Customer messages — Telegram, Gmail.
• Team & alerts — Slack.
• Order & returns log — Google Sheets.
• CRM — HubSpot, Pipedrive.

Integration depth is 2026's number-one buying criterion, so the employee acts inside your stack, not in a separate silo you have to check. It works with your store and the systems around it, rather than replacing your storefront. That's the point — the work lands where you already look.

Can it actually recover abandoned carts, or just answer FAQs?

It does both. Beyond answering questions, it follows up with shoppers who left a full cart — a timed nudge over Telegram or email that links back to checkout — and hands the thread to a human if the shopper raises a real objection.

1. Trigger. A cart is filled and then left without checkout.
2. Follow-up. A personalized message goes out over Telegram or email, in your tone.
3. Checkout link. The shopper is sent straight back to the cart they built.
4. Human-in-the-loop. A price question or complaint escalates to a person, not a script.

Recovered-cart rates vary by store, price point and audience, so we frame this as a capability, not a fabricated percentage. What's fixed: the follow-up happens every time, at 2am included. It never forgets to send it. That's the recovery a busy owner keeps meaning to set up and never does.

How does it know my products, prices and return policy?

You upload your catalog, shipping terms and returns/refund policy; the platform grounds the employee in that knowledge (RAG grounding) and holds it in memory — so answers reflect your store, not a generic model guessing.

• Ingest — upload your catalog, price list, shipping and returns/refund policy.
• Ground — replies come from your store's knowledge, not open-web text.
• Remember — context persists, so the same shopper gets consistent answers.

Change your return window from 14 to 30 days, and you update one policy doc — the employee answers the new way from then on. It quotes your terms, uses your product names. No guessing.

Will it give refunds or act on orders without my say-so?

No — you stay in control. The digital employee can be set to request approval before any refund, cancellation or write-off, keeps an auditable history of every action, and runs against KPIs you define. Human-in-the-loop wherever money moves.

• Approve before it acts — gate refunds and cancellations behind a human sign-off.
• Audit log — every Stripe action and shopper reply is recorded and reviewable.
• KPIs, not vibes — response time, tickets cleared and recovered carts, measured.

It won't refund a customer on its own unless you let it. You decide how much rope it gets, and you can see everything it did. That's the answer to the question every store owner asks first.

Which support channels does it cover — 24/7?

It answers in the channels your shoppers already use — Telegram and email (Gmail) on the buyer side, Slack for your team — around the clock, including nights, weekends and peak-season spikes when a human desk can't scale.

• Shopper side — Telegram and email (Gmail), where your customers already message you.
• Team side — Slack alerts and escalations for the humans on your side.
• Always on — nights, weekends, holidays and Black Friday, with no burnout and no turnover.

A shopper in another timezone asks about a delivery at 3am, and gets a real answer. Peak season doesn't need a temp desk. Edge cases still reach a person — see how it handles support tickets end-to-end.

How is this different from a Shopify chatbot app?

A chatbot app answers scripted FAQs at the widget. A Unistaff digital employee arrives with a retail role, your catalog and policy logic, KPIs, memory and real integrations — it does the job (status lookups, RMAs, cart recovery), not just deflects.

A widget deflects a question. An employee finishes the task. That's the whole difference.

How much does an AI employee for e-commerce cost?

Pricing is per digital employee per month, positioned against what a routine support or ops hire costs — a fraction of a full-time salary for the same 24/7 workload. Starter plans begin from $149/mo per employee.

• Per employee, per month — priced against a salary, not a seat.
• Included task allowance — transparent metered top-ups, never hidden per-token fees.
• Paid 14-day pilot — run it on one store role, credited to your first invoice.

A seasonal support hire or an overnight desk runs thousands a month, fully loaded. A digital employee does the routine part — WISMO, returns, cart nudges — for a fraction of it. See the tiers and the ROI-vs-hire math on the pricing page.

How fast can it go live on my store?

Most store roles go live in a day. You pick the e-commerce role, brief it on your catalog and returns policy in plain language, connect Stripe and a messenger — no code, no developer, no IT team.

1. Select the role — the e-commerce digital employee.
2. Brief it — describe your catalog, shipping and returns policy in your own words; upload docs.
3. Connect — link Stripe and Telegram or Gmail, and it starts working.

Unistaff is built for the 3–100-employee store with no in-house IT team — the business bottlenecked by tickets that can't hire fast enough for the next peak. You get the output of a support hire without the hiring.

Frequently asked questions