AI employees for e-commerce.
Convert more carts, answer every “Where is my order?” question, and recover revenue 24/7.
Unistaff · Deployment
E-commerce
What e-commerce teams automate first
Order status
Drafts the answer to “Where is my order?” from the order details you pass it, for a person to send.
Returns & exchanges
Walks customers through return policies and creates return labels.
Cart recovery
Re-engages abandoned carts with personalized reminders and answers.
Restock alerts
Notifies customers when sold-out items are back and captures demand.
Revenue-recovery loop
Trigger
Cart abandon, order ship, or return request kicks off the AI.
Answer
Customer gets a contextual reply in chat, email, or SMS.
Recover
Cart reminders and restock alerts drive customers back to buy.
Learn
Top questions and recovered revenue feed daily insights.
24/7
Order, shipping and return coverage
<3min
First reply on every channel — SLA target
+10–20%
Cart recovery revenue
Target range we model in pilots
-30–45%
“Where is my order?” tickets
Target range we model in pilots
Support pays for itself in recovered sales
E-commerce support is a revenue channel: every “Where is my order?” question is a retention risk, and every abandoned cart is recoverable revenue. The AI handles both at scale.
It reads order data, shipping feeds, return policies, and inventory status so every customer gets an accurate, order-specific answer. Your human team handles only escalations and exceptions.
Frequently asked questions
None out of the box today. One platform connector ships, and it is Meta ads; store questions reach the role through forms and exports. Shopify, WooCommerce, BigCommerce and Magento are connectors we scope and build as part of a deployment.
It can initiate refunds with human approval, or draft them for your team to confirm.
Yes. It can handle customer conversations in the languages you enable.
Yes. It sends timed, personalized reminders and answers objections that stopped the checkout.
It reads carrier and order data, then gives customers a real delivery estimate with the current status.
Yes. Based on cart and browse history it suggests complementary products, with rules you approve.
No. It handles the high-volume, repetitive questions so humans focus on complaints, VIPs, and complex cases.