AI employee FAQ

AI staff is another name for AI employees: AI roles that take a defined desk in a business, such as answering enquiries. At Unistaff the Live role is the AI inbound sales manager on web chat and email; support, HR, accounting and operations desks are built on request for one company at a time.

A chatbot answers from a script or a general model. An AI employee is hired into one role: it answers only from your approved knowledge folder, quotes only your price list, sits an exam before release, works under trust levels you set, and hands complaints, emergencies and anyone ready to pay to a person.

The AI inbound sales manager is Live and starts with a free 30-day pilot. Customer support, HR and recruiting, accounting and operations desks are built on request and quoted after a scoping call.

That depends on its trust level. A Trainee's replies all wait for your approval. A Junior sends on its own from the price list and records booking requests. An Independent adds ready-to-pay handovers and follow-ups if you switch them on. At every level it moves no money, confirms no booking time and gives no legal, tax or medical advice.

Yes. It says in its first message that it is the AI assistant of your company, keeps an AI badge in the chat and confirms it whenever someone asks. The rule is held in code on every reply.

It takes the repetitive share of a desk: first replies, qualification questions, standard quotes and booking requests. A person keeps the decisions and every handover. The page on AI instead of hiring staff walks through which desks suit it, and the ROI calculator prices both sides with your own numbers.

That is a support desk built on request: your handbooks and policies become the material it answers from, and a person sends each answer. No LMS connector ships today, so the material comes in as documents and the answers go out through the channel your team already uses.

You pick the job description for your trade and interview the employee in a sandbox where nothing reaches a real customer. Your company website is read into a five-section knowledge folder draft, and you approve it with the price list, hours, service area, contacts and the things it must never say.

Twelve cases from your trade, each run three times; you see which cases passed. The pass mark includes every safety, give-me-a-human and complaint case. You can release an employee without a passed exam, and it then carries an "exam not passed" badge.

The employee starts as a Trainee on probation. Every reply waits for your approval; if you do not answer within 3 minutes, the customer gets a holding line and the conversation comes to you. Each week a review shows results against your trade's targets, three conversations to read and a decision for you: promote, keep, retrain or let go.

A thumbs-down with a comment becomes a lesson, and a wrong number becomes a proposed fix to the knowledge folder. A lesson is applied only after the related exam cases are run again without a regression.

Yes. Start with the inbound sales manager on the free 30-day pilot, read the weekly reviews, then decide which desk comes next. Other desks are built on request.

Yes. The Unistaff team sets up the pilot with you and answers by email at hello@unistaff.ai or by phone at +1 613 867 7767, within one business day.

Per AI employee, as one flat monthly fee; messages and minutes are not metered. During the pilot the cabinet opens for one email address of yours, and logins for the rest of your team are planned.

One AI inbound sales manager for one company for 30 days, on your web chat and a dedicated email address, set up with you by the Unistaff team. It sits an exam in your trade and starts as a Trainee. No payment and no card; you can pause or stop it at any time.

You read the weekly reviews and decide whether to keep the employee. If you keep it, the monthly fee is agreed on the review results. If you stop, your leads (as CSV) and the knowledge folder stay with you.

Yes. The pause and stop buttons in the cabinet are yours, during the pilot and after it, and you can take over any conversation yourself.

The manager you name for the pilot, signed in with a one-time email code, sees your company and no other. The Unistaff operators who set up and review pilots can see every company. Leads sent through the unistaff.ai contact form are masked outside an operator session.

Unistaff holds no certification of its own, and none is in progress. Our server providers hold their own certifications for their data centres; those say nothing about this application. Treating a provider's audit as an audit of Unistaff would be wrong, and we say so before a procurement review has to ask.

Every record in the product carries a company id and every read filters by it, so the separation is enforced by the application inside one database. Database-level row security is listed as not built. Ask where your pilot's data will sit before you plan around residency.

The sales manager moves no money: payments, contracts and promises of a date stay with a person at every trust level, and a customer ready to pay is handed over. The accounting desk, built on request, sorts receipts and drafts reminders; the platform has no payment path.

Those four do not exist today. The cabinet signs in with a one-time email code for one manager address per pilot; there is no SSO, no second factor and no logins for your own staff yet. The journals are internal, with no customer-facing search or export, and no DPA, subprocessor list or standard contractual clauses have been drafted. Write to hello@unistaff.ai before you build a rollout plan that depends on any of them.

CRM and calendar connections are planned. Today leads live in the cabinet and export as CSV, and a person confirms every booking time. A connector to your own system can be scoped for one company during an on-request setup.

Voice and SMS are planned. Today the role works on web chat and email only, so phone enquiries stay with a person or your answering service.

The AI employee answers from your knowledge folder, asks your trade's qualification questions one at a time and shows on the lead what is still missing. A visit, showing or consultation is recorded as a request, and a person confirms the time.

When the customer writes HUMAN, on a complaint, an emergency, a legal, tax or medical question, or when a customer is ready to pay. The handover lands in the cabinet with a summary, and an email copy goes to the handover contact agreed for the pilot.

Follow-ups are off by default. When you switch them on, they stay inside the consent window of Canadian anti-spam rules, carry your company address and stop when the customer writes STOP.

The first weekly review arrives at the end of week one. A two-week baseline measured before the role goes live is what makes the week-three number mean anything.

Every reply is logged, and the cabinet shows the conversations, ratings and handovers. Each handover carries a summary of the conversation, and a lesson from a rating is applied only after a re-sit of the related exam cases. Customer-facing audit-log search and export do not exist today — the security page lists that gap among the others.

Hours × share × rate. The calculator takes the weekly hours on a desk, keeps the share you mark as routine, prices those hours at your loaded hourly cost, multiplies by 4.33 weeks a month, and subtracts an example fee of $149 per AI employee. Both sides are inputs: the human side is a model, and the fee is an example until the price is agreed on the pilot review.