AI employees for online stores.
Product, shipping and price questions before the sale answered on your web chat and email. Order-status and return answers drafted from your policies, for a person to send.
On requestOrder and return drafts are built on request. Pre-sale questions are Live through the AI inbound sales manager.
Unistaff · Deployment
E-commerce
What stores hand over first
Questions before the sale
Sizes, materials, shipping times and prices answered from your knowledge folder and price list, in the customer’s language. Live through the sales manager.
Order-status drafts
Built on request: the answer to “where is my order?” drafted from the order details you pass it, for a person to send.
Return drafts
Built on request: your return policy explained step by step. Labels and refunds stay with your team.
Complaints to a person
A complaint or the word HUMAN goes to a person with a summary, and the customer is told.
How a store setup runs
Pre-sale
The sales manager answers on web chat and email from your approved knowledge folder.
Scope
A call about order and return questions: which details you can pass and who sends.
Draft
Order and return answers are drafted; a person on your team sends them.
Review
A weekly review of rated replies and handovers, then a decision on the next step.
What exists today
- Live
Pre-sale questions
Web chat on your store and a dedicated email address, both set up for your pilot, with prices only from your price list.
- On request
Order-status and return drafts
Built for your store by the Unistaff team; a person sends every answer.
- Planned
Shopify and store connectors
No store, shipping or inventory connector ships today.
- Planned
SMS, WhatsApp, Instagram
On the roadmap. Cart reminders are not built.
Every number checked against your price list
A price the manager was not given is replaced with “I will check with the team”, and the gap is shown to you. Discounts and promises about delivery dates stay with a person.
Follow-ups go out only inside the consent window set by Canadian anti-spam rules, with your company address and a STOP option, and only after you switch the timer on.
Frequently asked questions
Not today; store connectors are planned. Pre-sale answers come from the knowledge folder you approve, and order drafts from the details you pass in.
No. It explains your return policy and drafts the answer. Labels, refunds and anything that moves money stay with your team.
Cart reminders are not built. Any follow-up stays inside the consent window and is off until you switch it on.
The language the customer wrote in, from the same knowledge folder.
Yes. The first message says it is the AI assistant of your store, the chat badge says it throughout, and typing HUMAN hands the conversation to a person.
The sales manager starts with a free 30-day pilot. Order and return drafts are scoped and quoted after the first call.