AI website chat · Live for small business
AI chat for your website that answers from your price list and hands every lead to a person
Visitors get a reply at any hour, in their language, from your own prices and hours. Your team gets the enquiry with the questions already asked. The first 30 days are a free pilot with no card.
Dream HVAC · Alex
AI assistant · not a human
Visitor: Hi, my furnace clicks but won't start. House is at 15 degrees.
AI assistant: Hi Daniel, I'm Alex, the AI assistant at Dream HVAC. Sorry about the cold house. Quick safety check first: do you smell gas or has a CO alarm gone off?
Visitor: No smell, no alarm. How much will the repair cost?
AI assistant: A repair price needs a diagnosis first: the diagnostic visit is $129 and it is credited toward the repair. Would a morning window 8–12 or afternoon 12–4 suit you?
Visitor: Morning works. 214 Bank Street, cell 613-555-0142.
AI assistant: Thank you. I've noted a morning window. A technician will confirm the exact slot by phone.
- Booking request · lead qualified
In one paragraph
What does an AI chat on a small business website do?
An AI chat for a small business website answers visitors at any hour from your own price list, hours and service area, asks the questions your team would ask, and passes the enquiry to a person with a summary. At Unistaff the chat is run by the AI inbound sales manager, says it is an AI in its first message, and comes with a free 30-day pilot.
How it works
What happens to one chat, from hello to a person
Every reply is short and ends with one question or a next step. The AI disclosure, the price-list rule and the booking rule are held in code, so a reply that breaks one is stopped before it is sent.
- 01
Visitor opens the chat
On any page; the page travels with the lead
- 02
AI says it is AI
First message, a badge in the chat, and when asked
- 03
Answers from your folder
Price list, hours, area; one question per reply
- 04
Asks your trade's questions
What is missing shows on the lead
- 05
Records the next step
A booking request, never a confirmed booking
- 06
A person takes over
In the cabinet, with an email copy
What comes with the website chat
Everything here is Live and included in the pilot. The chat is one of two channels of the same AI employee, so a visitor who later writes by email meets the same rules and the same folder.
The script line
<script src="https://app.unistaff.ai/widget.js" data-company="your-company" async></script>
No dependencies and no build step. The team gives you the company name to use during setup.
- Chat widget
- One line of script on your site; the team places it with you or your webmaster
- Look
- The launcher takes your site's font, follows light or dark mode and sits on the left or right
- Languages
- Replies in the language the visitor writes in; buttons and labels in English, French, Ukrainian or Russian
- AI disclosure
- Said in the first message and held in code on every reply
- Knowledge folder
- Your site read into five sections; you approve prices, hours, area and never-rules
- Lead table
- Contact, need, what is missing, next step and the page the chat started on; export to CSV
- Handovers
- Land in the cabinet with a summary; an email copy goes to the contact you name
- Controls
- Approve drafts, take over a conversation, pause, or stop with one button
- Email channel
- A dedicated address answered by the same AI employee, set up with the pilot
When the chat hands over to a person
The handover happens at every trust level. HUMAIN, ЛЮДИНА and ЧЕЛОВЕК work the same way as HUMAN.
- 01The visitor types HUMAN, or asks for a person in their own words
- 02A complaint
- 03An emergency: gas, carbon monoxide, water near electrics, a medical issue
- 04A legal, tax or medical question
- 05A customer ready to pay
What it never does alone
- Quote a number that is not on your price list
- Tell a visitor they are booked; a person confirms every time
- Give tax, legal, immigration, medical, valuation or mortgage advice
- Offer a discount
- Send follow-ups unless you switch them on; then only inside the consent window of Canadian anti-spam rules, with STOP honoured
Setup
How the chat gets onto your site
The Unistaff team does the setup with you. How long the folder takes depends on how much of your pricing is already written down on your site.
- Day 0
You send the request
A person replies within one business day
- Setup call
Trade and knowledge folder
The folder is drafted from your site; you add prices and never-rules and approve it
- Before the chat goes live
Interview and exam
Sandbox interview, then 12 cases from your trade, each run three times
- Go live
Widget on your site
One script line, placed with you or your webmaster
- Days 1–30
Probation
A short review each week; you decide what it may send alone
What the website chat costs
The pilot is free for 30 days. After it comes one flat monthly fee per AI employee, agreed on the pilot review of conversations, leads and handovers. Chats and messages are not metered, and no list price is published.
- Pilot
- $0 · 30 days · no card
- Covers
- Web chat + email
- After
- One flat fee
- Meters
- None
Channels, with their status
Web chat on your site
The widget described on this page
Email to a dedicated address
Same AI employee, same rules
WhatsApp, Instagram, Telegram
On the roadmap
Phone and SMS
On the roadmap
Calendar and CRM
Leads export to CSV today
If most of your enquiries arrive by phone, a website chat covers only part of the desk today; the integrations page carries the status of each connection. For how the chat differs from a scripted bot, see AI employee vs chatbot.
Questions about an AI chat for your website
Yes. The chat is one line of script on your site, and the Unistaff team places it with you or your webmaster during the pilot. It works on any site where a script can be added to the page. The widget has no dependencies and its launcher takes your site's font.
From a knowledge folder built from your own website and approved by you: services, the price list, hours, service area, contacts and the rules it must never break. When a fact is missing it says it will check with the team, takes the visitor's contact and hands the conversation to a person.
Yes. Its first message says it is the AI assistant of your company, the launcher reads "AI assistant · not a human", and it confirms it whenever asked. The disclosure is held in code on every reply.
It records a visit, showing, table or consultation as a request with the time the visitor wants, and a person confirms it. It never tells a visitor they are booked on its own. Calendar connections are planned.
Typing HUMAN, or asking for a person in any words, hands the conversation over at once. Complaints, emergencies, legal, tax or medical questions and customers ready to pay are handed over too. The handover lands in your cabinet with a summary, and an email copy goes to the contact you name.
At Unistaff the first 30 days are a free pilot: one AI employee on your web chat and email, with no payment and no card. After the pilot comes one flat monthly fee per AI employee, agreed on the pilot review, with no per-message or per-minute meter. No list price is published.
It replies in the language the visitor writes in, from your approved folder. The widget's buttons and labels come in English, French, Ukrainian and Russian, picked from the visitor's browser or fixed by you.
Send us your site and what visitors ask
Your trade, your website address and the questions that come in most. A person replies within one business day and sets up the pilot with you.
Keep exploring
Live role
The AI inbound sales manager behind the chat
Qualify
AI lead qualification: the questions it asks, by trade
Compare
AI employee vs chatbot vs assistant: six axes compared
Proof
Exam log: how each AI employee is tested before release
Trust
Security: the rules held in code on every reply
Terms