AI employees for healthcare.
Reduce no-shows, automate intake, and free front-desk staff to focus on patients who need human care.
Unistaff · Deployment
Healthcare
What healthcare teams automate first
Booking requests
Drafts the reply to a booking, reschedule or cancellation request against the rules you set. A person puts it in the calendar.
Intake paperwork
Carries insurance details, contact information and intake answers off your form into one structured record before the visit.
Reminder drafts
Writes the appointment reminder and the follow-up instructions; they go out on the channel your practice already uses.
Message routing
Sorts inbound requests and marks the urgent ones for the staff line you define.
Patient-access loop
Reach
A patient sends a request through your web form or quiz.
Collect
The visit reason, insurance and availability answers land as one structured record.
Book
The booking reply is drafted against your rules and a person puts it in the calendar.
Prepare
Reminder and pre-visit instruction drafts are ready before the visit.
48/24/2h
Reminder cadence before every visit
24/7
Booking and rescheduling coverage
-30–40%
No-show rate
Target range we model in pilots
10–15h
Weekly front-desk hours handed off
Target range we model in pilots
Front-desk automation that keeps care human
Healthcare front desks drown in scheduling calls, reminder follow-ups, and intake paperwork. The AI handles the logistics while your staff stays focused on patients.
Diagnosis and clinical judgment stay with your clinicians. The AI books, reminds, collects, and routes — with every sensitive interaction encrypted and every escalation path defined by your practice.
Frequently asked questions
The administrative side of the front desk: booking, rescheduling, reminders, intake paperwork, and routing messages to your staff. Clinical records and clinical decisions stay with your team and your systems.
No. It collects information, answers logistical questions, and routes clinical questions to licensed staff.
Traffic runs over TLS 1.2 or 1.3, the database is encrypted at rest with AES-256 on Neon, and every run and decision is journaled. Separation between customers runs on the deployment boundary — its own database, its own keys — rather than a tenant column inside one shared table. Health-data obligations are scoped before launch rather than assumed. The security page lists what exists today and what does not.
Not on their own today. Unistaff ships no calendar connector, so the role drafts the reschedule against the rules you give it and a person confirms the slot. A self-service booking flow starts by scoping that connection.
It marks the request against the escalation rules you define and puts it at the top of the queue with the message already written. Sending it, and waking anyone, stays a person’s decision.
Text intake today: a web form or quiz posts to the lead endpoint and the first reply is drafted on the next run. Unistaff ships no SMS provider, no WhatsApp connector and no telephony, so those channels are scoped per deployment rather than switched on.
Configure intake flows and scheduling rules in a few days, then start with a limited pilot before rolling out across the practice.