AI receptionist · Dental practice
On requestAI receptionist for dental practices
Booking, reschedule and new-patient replies drafted from your rules, with every clinical question sent to your staff. Built on request for one practice at a time.
Healthcare setup, built on request: scoped for one company by the Unistaff team, next to the Live AI inbound sales manager. Phone is planned.
Unistaff · Dental
Desk
In one paragraph
What does an AI receptionist do at a dental practice?
An AI receptionist for a dental practice drafts replies to booking, reschedule and new-patient enquiries from your own rules and carries the answers into one record. At Unistaff it is an on-request healthcare setup: a person sends each reply and confirms every appointment, it gives no medical advice, and no health-data certification is held or claimed. It is quoted after a scoping call.
How much does it cost?
This setup is built on request for one company, so it is quoted after a scoping call rather than from a price list. The free 30-day pilot covers the Live AI inbound sales manager on web chat and email; a setup like this one is scoped on that same first call.
The path of one enquiry
Five steps from a message to a reply. The role drafts and collects; a person sends every message and owns every decision.
- 01
Patient writes
On the channel agreed in scoping: web chat or email
- 02
Draft reply
From your rules; the conversation opens by saying it is an AI
- 03
One record
Reason for the visit, preferred window, new or returning patient
- 04
Clinical? Stop
Pain, medication, results go to staff; emergencies get your safety instruction
- 05
Staff send
A person sends the reply and books in your own system
Never by itself
Giving medical advice or a diagnosis, stating a coverage amount, confirming an appointment, sending a reply without a person in an on-request setup.
What arrives at a dental practice desk
The mix below is an illustration of this kind of desk. The timing column shows why replies slip: a lot of it lands while the room is busy or after everyone has gone home.
“Are you accepting new patients?”
Anytime
Appointment and reschedule requests
Evenings
Coverage and direct-billing questions
Weekday mornings
“How much is a cleaning and exam?”
Anytime
What to bring and what the forms ask
Before a first visit
Pre- and post-visit instructions
Around a visit
Pain, swelling, a broken tooth
Any hour
Parking, accessibility, hours
Anytime
What it takes on, what stays with a person
Read the person column as the job that remains, and staff for that job rather than for the whole desk. Every row is what an on-request setup is scoped to do.
| Task | AI receptionist | Person |
|---|---|---|
| “Are you accepting new patients?” | AI receptionistDrafts the answer from the line you wrote this month | PersonKeeps that line current and sends |
| A booking or reschedule request | AI receptionistDrafts the reply against your rules and records the reason, the preferred window and whether the patient has been in before | PersonBooks it in your own system — no practice-software connector ships today |
| Coverage and direct billing | AI receptionistLists the details your office needs to check coverage | PersonChecks it and states the amount |
| A fee for a cleaning or an exam | AI receptionistUses only fees you approved; anything else becomes “I will check with the team” | PersonConfirms the fee |
| Anything clinical — pain, medication, results | AI receptionistMarks it for staff with the patient's wording intact; an emergency gets the safety instruction you approved first | PersonA clinician answers |
| Reminders and pre-visit instructions | AI receptionistDrafts the reminder and the instructions you approved | PersonSends them on the channel the practice already uses |
Where it hands over
Everything clinical, every coverage amount, results, cancellations with a fee attached, and anything about pain or medication.
What the owner keeps
The clinical judgement, the schedule and every send.
Where health information stops
A dental desk carries health information, so this section lists what the platform has and what it lacks. The practice decides with us which information may pass through the role before anything is built.
- 01
No health-data certification is held or claimed. SOC 2, ISO 27001, HIPAA controls and a signed BAA sit on the “not built yet” list of the security page.
- 02
Traffic runs over TLS 1.2 or 1.3 with a two-year HSTS policy; the product database is backed up nightly and the copies are kept for 14 days. Disk encryption at rest that we can document and column-level encryption of lead contact data are on the “not built yet” list.
- 03
Clinical questions are a hard stop: symptoms, medication and results go to staff, and an emergency gets the safety instruction you approved, such as calling 911, before anything else.
- 04
Canadian privacy obligations — PIPEDA, and provincial health-privacy law such as PHIPA in Ontario — are scoped with you before a setup starts.
- 05
Every conversation opens by saying it is an AI, and a patient can ask for a person at any point.
Text-first: what about phone calls?
The AI receptionist plans compared on the pricing page (Dialzara, Rosie, Goodcall, Smith.ai) answer the phone first. This one is text-first: it works on the web chat on your site and on email to a dedicated address, chosen with you in scoping. Phone and SMS are planned as a separate desk.
The practical read: if a good share of your enquiries already arrive in writing, a text-first desk covers them today. If the desk lives on the phone, keep calls with a person or an answering service, and point the repeat questions to the chat on your site.
Web chat on your site
LiveThe widget goes on your site with you or your webmaster during pilot setup. Replies come in the customer's language, and the chat keeps an AI badge.
Email to a dedicated address
LiveSet up for your pilot. Answered from the same knowledge folder, with the same price check and handover rules as the chat.
Handover alerts
LiveEach handover lands in the cabinet with a summary, and an email copy goes to the handover contact agreed for the pilot.
Leads as CSV
LiveLeads carry the qualification answers and what is still missing. If you stop, the leads and the knowledge folder stay with you.
Phone answering and SMS
PlannedPlanned as a separate desk. Until then, phone enquiries stay with a person or your answering service.
Calendar booking
PlannedUntil a calendar is connected, a booking is a request with the details written down, and a person confirms the time.
Instagram, WhatsApp, Telegram
PlannedOn the roadmap. A link from your profile to the page that carries the web chat is the bridge until then.
Every connection with its status: integrations
What the written enquiries cost you now
The table is the site’s cost model run on this desk. A dental front desk is a full-time job, so the model takes a full week. The 55% is deliberately low: coverage and clinical questions stay with the office.
Read it as hours. The share left over carries judgement — the exception, the upset customer, the decision — and it still needs a person, who now spends the shift on those hours instead of retyping the same answers.
Model: hours and share are assumptions, $35/h sits near the BLS median total compensation (March 2026)
C$3,870
In-house receptionist in Ottawa, per month, before benefits
Job Bank Canada, NOC 14101: median $20/h plus CPP, EI and vacation pay
$29–800
AI receptionist plans for small business, per month, most with minute or call caps
Dialzara, Rosie, Goodcall and Smith.ai price pages, USD, checked 2026-10-31
$0
The Unistaff pilot, 30 days
One AI inbound sales manager, web chat and email, no card
What you write before it starts
A setup is scoped with the Unistaff team on a call. These are the lines it is built from; nothing goes to a customer until you have approved them.
Whether you are accepting new patients this month, in one sentence.
What a first visit involves: length, what to bring, the forms, parking and access.
The details your office needs before it can check coverage.
The reminders and pre- and post-visit instructions you send most often.
Which information may pass through the role, and the safety instruction for an emergency.
The data rules are agreed before anything is built; the security page lists the controls that exist and the ones that do not.
AI receptionist for a dental practice: questions
No, and none is claimed. HIPAA controls and a signed BAA are on the platform's “not built yet” list on the security page. A practice in Canada works under PIPEDA and provincial health-privacy law, and those obligations are scoped with you before a setup starts.
It gives the safety instruction you approved, such as calling 911 or your emergency line, and marks the message for a person at once. It gives no medical advice. Phone answering is planned, so after-hours calls go wherever they go today.
Not today. No calendar or practice-management connector ships; these are planned. The role records the request with what the desk needs, and a person books it in your own system.
This setup is built on request for one company, so it is quoted after a scoping call rather than from a price list. The free 30-day pilot covers the Live AI inbound sales manager on web chat and email; a setup like this one is scoped on that same first call.
Yes. Every conversation opens by saying so, and a patient can ask for a person at any point.
A person. In every on-request setup the role drafts and a member of staff sends each message, so nothing reaches a patient without your office.
Scope a dental practice setup
Tell us what arrives at your desk and what may pass through the role. The Unistaff team replies within one business day with what can be built and how it is quoted.
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