AI support assistant: answers drafted from your docs.
It drafts the answer to a repeat question from your own material, and a person on your team sends it. The hard cases go to a person with the conversation attached.
On requestBuilt for one company at a time after a scoping call. The role that answers customers on web chat and email today is the AI inbound sales manager.
What it does
Drafts from your own material
Writes the answer to a repeat question from your help docs and policies, for a person on your team to read and send.
Hands over the hard cases
Complaints, refunds and anything its material does not cover go to a person with the conversation attached.
Says when it does not know
When your material does not cover the question, the draft says so instead of inventing a policy, and the gap is shown to you.
In the customer's language
Drafts in the language the customer wrote in, from the same approved material.
How it works
Scope
A call about the questions you get, the material you have and who sends.
Draft
Answers to repeat questions are drafted from your approved material.
Send
A person on your team reads each draft and sends it, or hands it over.
Review
Rated drafts and gaps in the material are reviewed each week.
0
Drafts that leave without a person on the send
1
Approved source of answers: your own material
On request
Built for one company after a scoping call
Live
The inbound sales manager, if your questions come before the sale
What a setup looks like
It starts with a call about the questions you get and the material that answers them. The role drafts; a person reads every draft against the source and sends it.
Each week you see which drafts went out unedited and where the material had gaps, and you decide what to change.
Frequently asked questions
On this desk a person on your team sends every answer. Where a Unistaff employee talks to customers directly, as the inbound sales manager does, it says it is an AI assistant in the first message and confirms it when asked.
Your help center, PDFs and policies become the material it drafts from, and you approve it. How long a setup takes is agreed on the scoping call.
No. It drafts the explanation of your policy. Refunds, cancellations and anything that moves money stay with your team.
No helpdesk connector ships today. Questions reach an on-request setup through a form or email; Zendesk, Intercom, Freshdesk and the rest would be built against your account during a setup, and the integrations page tracks each status.
The person who takes over gets the conversation so far and the reason it was handed over, so the customer does not have to start again.
Count how many drafts went out unedited and how long the repeat questions used to take. The ROI calculator models the hours with your own rate.
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