AI support assistant. Resolve more, repeat less.
Give every customer a fast, accurate answer. Escalate the hard cases with full context so your human team protects the relationship.
What it does
Instant ticket resolution
Answers repeat questions from your help docs, knowledge base, and past tickets in seconds — across chat, email, or your helpdesk.
Smart human escalation
Detects sensitive, complex, or angry cases and routes them to the right agent with transcript, customer history, and a suggested next step.
Helpdesk hygiene
Tags, prioritizes, assigns, and closes tickets automatically so your queue stays accurate and your reports stay honest.
24/7 multilingual coverage
Handles spikes, nights, weekends, and holidays in the languages you support — without overtime or temp staffing.
How it works
Receive
A ticket arrives from chat, email, Slack, or your helpdesk.
Resolve
The AI answers from your knowledge base and approved scripts.
Escalate
Complex or high-stakes issues go to a human with full context.
Improve
Feedback and edge cases update the knowledge loop every week.
70%
Routine tickets resolved by AI
24/7
Coverage without shift planning
60%
Faster first response on average
3.7/5
CSAT maintained or improved
What the first month looks like
Week one is shadow mode: the AI drafts replies and a human approves them. By week two, most teams let it resolve the obvious 60–70% of tickets on its own.
By week four, your human team is focused on complex cases, escalations, and relationship recovery — the work that actually drives retention.
Case study: Brightfield Agency
“Our clients got faster answers, and our team got their heads back above water. The AI did not replace the relationship; it protected it.”
Brightfield Agency deployed AI support and operations employees to handle routine client questions and project updates, freeing two account managers for new business.
28
Team hours saved per week
70%
Routine questions handled by AI
60%
Faster account manager response
+22%
New business pipeline growth
Frequently asked questions
Disclosure is built in by default. More importantly, the assistant replies in your brand voice, uses your help docs, and never hallucinates policy. Customers usually notice the speed first.
Upload your help center, PDFs, FAQs, and a sample of past tickets. Most teams see accurate answers within an hour and production-ready quality within a day.
Only if you explicitly enable them, usually with human approval. By default the assistant answers, triages, and escalates — it does not take actions that create liability.
Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and Slack out of the box. Email and website chat are also supported. Custom connectors are available on Enterprise.
Your agent receives the full conversation, customer history, sentiment, and a clear escalation reason. The customer never has to repeat themselves.
Track first-contact resolution, average handle time, customer satisfaction, and the percentage of tickets resolved without a human. Most teams see the cost pay back within the first month.