AI support assistant. Resolve more, repeat less.
Give every customer a fast, accurate answer. Escalate the hard cases with full context so your human team protects the relationship.
What it does
Instant ticket resolution
Answers repeat questions from your help docs, knowledge base, and past tickets in seconds — across chat, email, or your helpdesk.
Smart human escalation
Detects sensitive, complex, or angry cases and routes them to the right agent with transcript, customer history, and a suggested next step.
Helpdesk hygiene
Tags, prioritizes, assigns, and closes tickets automatically so your queue stays accurate and your reports stay honest.
24/7 multilingual coverage
Handles spikes, nights, weekends, and holidays in the languages you support — without overtime or temp staffing.
How it works
Receive
A ticket arrives from chat, email, Slack, or your helpdesk.
Resolve
The AI answers from your knowledge base and approved scripts.
Escalate
Complex or high-stakes issues go to a human with full context.
Improve
Feedback and edge cases update the knowledge loop every week.
24/7
Coverage without shift planning
<60s
First response, day and night — SLA target
60–70%
Routine tickets resolved by AI — target range we model in pilots
CSAT held
While AI resolves the routine tickets
What the first month looks like
Week one is shadow mode: the AI drafts replies and a human approves them. By week two, you hand over the obvious tickets — the 60–70% we model as auto-resolvable in pilots.
By week four, your human team is focused on complex cases, escalations, and relationship recovery — the work that actually drives retention.
What a deployment looks like
Clients get faster answers. The relationship stays with the account manager; the AI keeps the status noise off their desk.
Modeled scenario: a 14-person agency deploys AI support and operations employees to handle routine client questions and project updates, freeing two account managers for new business. The tiles show the targets we scope this pilot against.
28
Team hours saved per week
70%
Routine questions handled by AI
60%
Faster account manager response
2
Account managers freed for new business
Frequently asked questions
Disclosure is built in by default. More importantly, the assistant replies in your brand voice, uses your help docs, and stays inside approved policy. The speed is what stands out first.
Upload your help center, PDFs, FAQs, and a sample of past tickets. Expect accurate answers within an hour and production-ready quality within a day.
Only if you explicitly enable them, usually with human approval. By default the assistant answers, triages, and escalates — it does not take actions that create liability.
One platform connector ships today, and it is Meta ads. Tickets reach the assistant through a form that posts to our lead endpoint, and email is the channel your team already uses. Zendesk, Intercom, Freshdesk and the rest are integrations we build against your account during a deployment. We name what we have built and leave the logo wall to someone else.
Your agent receives the full conversation, customer history, sentiment, and a clear escalation reason. The customer never has to repeat themselves.
Track first-contact resolution, average handle time, customer satisfaction, and the percentage of tickets resolved without a human. Compare the flat monthly price against the hours those tickets used to take — the ROI calculator runs that math.
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