Modeled scenario · Healthcare · 8 employees
An 8-person outpatient clinic
Target: no-shows 18% → 11%
An AI front desk books, reminds, and reschedules over SMS, around the clock.
The starting point
The clinic has one front-desk staff member handling phones, check-ins, and appointment scheduling. Patients call during lunch breaks or after hours and leave voicemails that pile up. No-shows run at 18%, which means lost revenue and idle providers.
The deployment
The clinic hires an AI front-desk employee for SMS-based scheduling and reminders. Patients text to book, reschedule, or ask about preparation instructions. The AI checks the clinic calendar in real time and sends reminders at the right intervals.
- 24/7 appointment booking and rescheduling by SMS.
- Automated reminders 48 hours, 24 hours, and 2 hours before the visit.
- Pre-visit instructions sent based on appointment type.
- Human staff notified immediately for cancellations or urgent requests.
The targets we model
Patients answer texts faster than phone calls. The front desk spends less time on repetitive scheduling and more time with patients at the desk, and the no-show rate moves toward 11%. The numbers below are the targets we scope a pilot like this against.
18% → 11%
No-show rate
100%
Appointment reminders handled by AI
22
Front-desk hours saved per week
24/7
Booking window
A 9 p.m. reschedule by text beats a morning of voicemail callbacks — for the patient and for the front desk.
Why this scope works
The rollout starts with a single high-friction workflow: appointment reminders. Once that runs reliably, booking and rescheduling follow. The AI always has a clear path to a human for medical questions or sensitive issues, which keeps staff and patients comfortable.